Shop 2 / 236 Pacific Hwy. Crows
Nest NSW 2065 ACN 076 655 395 ABN 89 076 655 395 Tel : (61) 2 9439
9188 , (61) 2 9901 3366 IATA
0234974 - 5 Email:
amy@newcentury.com.au
Holidays Travel
International
BOOKING TERMS AND CONDITIONS
Please read the following “Booking Terms
and Conditions” carefully, as they contain important information about your
legal rights, remedies, and obligations. You must not make any booking unless
you understand and agree with the following Booking Terms and Conditions.
References to “New Century Holidays”, “us”, “we” and/or “our” in these Booking
Terms and Conditions shall mean New Century Holiday Travel International.
References to “you” and “your” in these Booking Terms
and Conditions shall mean the customer.
By making
any booking, you agree to comply with and be bound by these Booking Terms and
Conditions. These Booking Terms and Conditions apply to any bookings you make
with our consultants (in-store, over the phone or by email) as well as online
bookings you make on our website.
All travellers must have a valid
passport for international travel and many countries require at least 6 months
validity from the date of return and some countries require a machine-readable
passport. For international travel bookings, you must let us know if you have
less than 6 months validity on your passport or if you do not have a
machine-readable passport. When assisting with an international travel booking,
we will assume that all travellers on the booking have a valid Australian
passport which is valid for the relevant destination and transit point. If this
is not the case, you must let us know. It is important that you ensure that you
have valid passports, visas and re-entry permits which meet the requirements of
immigration and other government authorities. Any fines, penalties, payments,
or expenditures incurred as a result of such documents not meeting the
requirements of those authorities will be your sole responsibility (except to
the extent caused by fault on our part). If you need information regarding
visas, passports, and other travel document requirements for your trip, please
let your consultant know or, for online bookings, contact us on 02 9439 9188.
We can provide you with general information only on visa and passport
requirements that apply to international travel bookings you make with us. Our
consultants can also obtain more specific information from an external visa
advisory service provider on your behalf (if you wish, we can assist you to
obtain visas through this external service and fees will apply). For online
bookings, you can contact an external visa provider such as Visa Central (http://au.visacentral.com/109501) directly. We do not warrant the accuracy or suitability of
information provided by any external service provider and accept no liability
for any loss or damage which you may suffer in reliance on it (except to the extent
caused by fault on our part).
If you are
travelling to or transiting through the United States
Please
see https://esta.cbp.dhs.gov for
important information regarding compulsory pre-registration for their visa
waiver program (“ESTA”). Australian passport holders will not be able to enter
the United States without a valid ESTA (or visa). Please note, you may not meet
the eligibility requirements of ESTA and may be required to obtain a visa. Note
that if you have travelled to Iran, Iraq, Syria, Sudan, Yemen, Libya, Somalia,
Cuba, or Democratic People's Republic of Korea (North Korea), then you will
likely not be eligible for the United States visa waiver program (ESTA) and
will have to apply for a US visa (which requires an interview appointment and
can take several months). Also note that nationals of ESTA countries who are
also nationals of Iran, Iraq, Syria, Sudan, or Democratic People's Republic of
Korea (North Korea) will also be unable to travel under the visa waiver program
and will also have to apply for a US visa.
If you are
travelling to or transiting through Canada
Please
see http://www.cic.gc.ca/english/visit/eta.asp for important information regarding compulsory
electronic travel authorization for visa-exempt foreign nationals (“ETA”).
Australian passport holders are not able to enter Canada without a valid ETA
(or visa or permit). Please note, you may not meet the eligibility requirements
of ETA and may be required to obtain a visa or permit.
We urge you
to apply for an ESTA or ETA prior to making a booking if you have any concerns
about whether or not you might be eligible for an ESTA or ETA.
Travel documents include (without
limitation) airline tickets, hotel vouchers, tour vouchers or any other
document (whether in electronic form or otherwise) used to confirm an
arrangement with a travel service provider. Travel documents may be subject to
certain conditions and/or restrictions including (without limitation) being
non-refundable, non-date-changeable, and/or subject to cancellation and/or
other change fees. Travel documents cannot be transferred to another person to
use. All airline tickets must be issued in the name of the passport/photo
identity holder. Your name on your passport, visa and other travel documents
must all be identical. An incorrect name on a booking may result in an
inability to use that booking, the booking being cancelled, and the application
of additional change and/or cancellation fees. Please review your travel
documentation carefully and advise us immediately of any errors in names,
dates, or timings. If you have booked with a consultant, it is your
responsibility to collect all travel documents from us prior to travel. As a
general rule your travel documents will be available for collection 2 weeks
prior to your departure date, however this will depend on your individual
arrangements. Please contact your consultant to confirm when your travel
documents will be ready for collection. If you have booked online, you should
retain your electronic record or you should print out and retain your travel
documents as provided to you by our website (or in a follow up email we send
you). Please ensure you retain the most up-to-date version.
Please
ensure you read your travel documents carefully for details on baggage
allowances as these can vary from airline to airline and country to country.
Excess baggage (if your airline allows it) can be expensive and is your
responsibility. We will not be liable for any expenses, fees, penalties, costs,
liabilities, damages, or losses associated with baggage allowances and excess
baggage.
We strongly recommend that you take out
appropriate travel insurance to cover your travel arrangements. Your insurance
protection should at least include cover for cancellation, medical and
repatriation expenses, personal injury and accident, death and loss of personal
baggage and money and personal liability insurance. Evidence of such insurances
should be produced to us on request. Insurance cover offered by credit card
companies or reciprocal medical cover agreements are often not comprehensive.
Travel insurance is strongly recommended by the Department of Foreign Affairs
and Trade for all overseas travel. Your travel consultant can provide
general information to you about travel insurance. For details of the services
that travel insurers provide, including a quote, please refer to the travel
insurer’s Financial Services Guide (“FSG”) / Product Disclosure Statement
(“PDS”).
We are an
authorised representative of Cover-More Insurance Services Pty Ltd (ABN 95 003
114 145) ("Cover-More”) and receive financial and non-financial benefits
when you buy Cover-More travel insurance products through us. We and Cover-More
are authorised to provide you with general advice about, and arrange, travel
insurance products on behalf of the insurer, Zurich Australian Insurance
Limited (ABN 13 000 296 640, AFSL 232507).
You must
read the Cover-More Combined FSG/PDS before you decide to buy the Cover-More
travel insurance product you are considering purchasing to ensure it meets your
needs and financial situation. The Combined FSG/PDS also contains information
about the conditions, limits and exclusions that apply to the insurance, the 21 day cooling-off period, and how you can access
Cover-More's privacy policy and complaints handling procedures.
Please
contact your consultant or call 02
9439 9188 to take out travel insurance
through us or if you have any questions about Cover-More's travel insurance
products. If you make a travel booking through us and decline travel
insurance, you may be required to sign a disclaimer.
4 Travel
Advice including COVID-19 (Coronavirus) guidance:
Government, airline and travel service
provider COVID-19 travel requirements are subject to change without notice.
Before
booking, regularly after booking, and immediately before you travel, ensure you
check the latest Australian Federal Government’s travel requirements and our
advice outlined below. Visit the Australian Department of Home Affairs
website https://covid19.homeaffairs.gov.au/ for
more information. As international travel resumes, Australia and all other
countries may implement measures which continuously change, including
additional health and safety protocols in response to COVID-19 and new variants
which may impact your travel.
We
recommend that you contact the Department of Foreign Affairs and Trade (“DFAT”)
or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice
(including safety alert levels) relating to the destination/s you wish to visit
or transit through. You can also register your travel plans with DFAT, so that
you may be more easily contacted in an emergency.
We strongly
recommend that you regularly familiarise yourself with:
- the current status and updates to Australia's immigration and
border arrangements during the COVID-19 outbreak, available at https://covid19.homeaffairs.gov.au/;
- relevant airline requirements and government policies around
passenger safety and border control, including any requirements for
mandatory health declarations, use of face masks, entry permits,
pre-approvals and the need to produce valid evidence meeting airline and
border control requirements in relation to a negative COVID-19 test result
and/or COVID-19 vaccination status for both transit and final destination
passengers, unless you have valid evidence of an exemption. This
information is subject to change without notice to you, and any such
changes may require you to make applications, provide a vaccination
exemption, and/or other amendments to your booking and/or travel plans,
and which may involve waiting periods, so we recommend you update yourself
in relation to the relevant airline and government policies for your
transit and final destination at each of (i) the time of booking, (ii)
regularly after booking and as you approach your travel date, and (iii)
immediately prior to departure. If you do not meet the correct travel requirements
(including for mandatory health declarations, use of face masks, entry
permits, pre-approvals and valid evidence in relation to a negative COVID‑19
test result and/or COVID-19 vaccine status, unless you have valid evidence
of an exemption) you will not be able to board the flight and you may be
denied entry to or required to undertake quarantine (possibly at your
expense) in your transit and/or final destination.
You acknowledge that you are choosing to
travel at a time where you may be exposed to COVID-19. It is your own
responsibility to acquaint yourself with all relevant travel information,
including applicable health risks. You acknowledge that your decision to travel
is made based on your own consideration of this information, and you acknowledge
and agree that you are aware of, and assume responsibility for, the risks
associated with traveling at this time. To the fullest extent permitted by law,
we accept no liability in relation to these additional risks.
You must ensure that you are aware of
any health requirements and recommended precautions relevant to your travel
booking and ensure that you carry all necessary vaccination documentation. In
some cases, failure to present required vaccination documentation (e.g. proof of COVID-19 and/or Yellow Fever vaccination) may
deny you entry into a country. We recommend that you consult with your local
doctor, travel medical service or specialist vaccination clinic before
commencing your travel. General health advice for the destination you wish to
visit is also available from DFAT (see www.smartraveller.gov.au). Please also see section 5above regarding the COVID-19
outbreak and the related health and travel risks.
Whether any
medical requests can be accommodated, including (without limitation) access to
power, refrigeration and travelling with the use of mobility aids, is subject
to the travel service provider in their sole and absolute discretion, and will
often depend on several factors, including (without limitation) any modes of
transport and local standards at the destination. All medical requests
are beyond our control. While we will include all medical requests as a
file note to the travel service provider, we cannot guarantee that your request
will be accommodated. It is your responsibility to follow up with the travel
service provider directly either at the destination or prior to travelling
where possible.
All prices are subject to availability
and can be withdrawn or varied without notice. Prices are only guaranteed once
your booking has been paid for in full. Please note that prices quoted are
subject to change. Price changes may occur by reason of matters outside our
control which increase the cost of the product and/or service. Such factors
include, but are not limited to, adverse currency fluctuations, fuel
surcharges, taxes and airfare increases. Some product and/or service prices are
‘Instant Purchase’ due to the dynamic pricing of products and/or services and
constantly changing availability, and so can only be secured if paid for in
full immediately when quoted (and even once paid for by you in full, a product
and/or service price may not be able to be secured for you, because the price
(e.g. an airfare or a room-rate) may become unavailable in the short time
period between your payment being processed by us and our booking systems being
able to make the booking for you due to availability or changes in the travel
service provider’s booking and yield management systems). If this occurs, we
will notify you immediately and provide you with reasonable alternatives or a
refund as soon as possible. Please contact your consultant for our most
up-to-date prices. We do not represent or warrant that our prices or any sale
airfares are identical to or cheaper than any prices or sale airfares that
might be available direct from the airline, or that our in-store prices and
sale airfares are identical to or cheaper than our online prices or sale
airfares.
We receive remuneration through
commissions, financial incentives, fees or payments, rebates, other means
including transaction processing fees, merchant service fees or other payments
or credits of a similar nature and other means (together, “financial
arrangements”) from third party travel service providers, card issuers, credit
providers, payment service providers and/or other suppliers/partners for
booking travel and travel-related products and/or services on your behalf and/or
for providing other products and/or services (including any credit) to you. We
are entitled to retain, and we are not required to account to you, for any such
fees, payments or credits we may receive. We are not required by law to
disclose the nature or value of these financial arrangements.
8.
Deposit and Final Payment (Not applicable to online bookings, which must
be paid in full at the time of booking):
You will be required to pay a deposit or
deposits when booking. Your consultant will advise you of how much that will
be. Subject to your rights under the Australian Consumer Law, all deposits are
non-refundable for changes of mind or cancellations by you, or if the travel
service provider’s terms and conditions provide that your deposit is non-refundable.
If your deposit is refundable, this is subject to New Century Holidays having
received the funds from the travel service provider and/or being authorised by
the travel service provider to refund your deposit. A deposit will generally
secure your booking/seat, however prices quoted may change before you make the
final payment for the reasons outlined in section 7 above. Final payment is
required no later than 6 weeks prior to departure unless otherwise stated. Some
products and/or services must be paid in full at the time of booking.
9. Our
Change and Cancellation Fees:
Subject to your refund and remedy rights
under the Australian Consumer Law, the following change or cancellation fees
will apply to your booking (including online bookings and bookings made with a
consultant), as set out in sections 11 to 15 below:
- Changes to Domestic/Trans-Tasman bookings will incur a fee of
$20 per booking in addition to any travel service provider fees.
- Changes to International bookings (excluding Trans-Tasman bookings)
will incur a fee of $50 per booking in addition to any travel service provider fees.
- Cancellations of Domestic/Trans-Tasman bookings will incur a
fee of $50 per person in addition to any travel service provider
fees.
- Cancellations of International bookings (excluding
Trans-Tasman bookings) will incur a fee of $100 per person in addition to any travel
service provider fees.
These
change and cancellation fees reflect the reasonable, direct and indirect costs,
time and effort incurred or involved in us providing booking and advisory
services to you, as well as processing and managing the changes to, or
cancellation of, your booking.
All
bookings are made on your behalf subject to the terms and conditions imposed by
the travel service provider. If, for example, a travel service provider’s
terms and conditions contain a “no refund policy”, we will only be able to
provide you with the remedy provided by the travel service provider (if any),
which may include a travel credit supplied by the travel service provider.
10.
Travel service provider Change and Cancellation Fees:
Changed or cancelled bookings for any
reason (including by reason of matters outside your or our control) may also
incur travel service provider fees, which can be up to 100% of the cost of the
booking, regardless of whether travel has commenced. Travel service provider
fees may also apply where a booking is changed for any reason and when tickets
or documents are re-issued. Where we incur any liability for a travel service
provider change or cancellation fee for any booking which is changed or
cancelled for any reason, you agree to indemnify us for the amount of that fee.
Where you seek a refund for a changed or cancelled booking for which
payment has been made to the travel service provider, we will not provide a
refund to you until we receive the funds from that travel service provider
(which may take 12 weeks, or longer, dependent upon the travel service
provider’s processing time). In the event we are still holding the funds, we
can only provide you with a refund once we are authorised by the travel service
provider to process your refund, subject to that travel service provider’s
change or cancellation policy.
11.
Change or Cancellation by You:
If you change any aspect of your
booking, we will do our best to accommodate your request, but it may not always
be possible. All changes will be subject to any applicable travel service
provider fees and New Century
Holidays change fees set out above, and you will
be responsible for any increase in pricing that may occur as a result of your
change request.
If you
cancel any aspect of your booking, you will forfeit your deposit and you will
be required to pay any applicable travel service provider fees and New Century Holidays cancellation
fees set out above, and we will provide you with a refund for the remaining
funds (if any). Alternatively, New
Century Holidays or the travel service
provider may offer you a travel credit for the full amount paid by you without
applying any applicable travel service provider fees or New Century Holidays
cancellation fees. If your deposit or booking is refundable, this is subject to
New Century Holidays
having received the funds from the travel service provider and/or being
authorised by the travel service provider to refund your deposit or booking
funds.
For instant
purchase or non-refundable bookings, if you cancel any aspect of your booking,
you will not be entitled to a refund, travel credit or other remedy from the
travel service provider .
12.
Change or Cancellation by a travel service provider:
The following terms apply to a
cancellation by a travel service provider, except in the event of unavoidable
or extraordinary circumstances (which are dealt with in sections 14 and 15 below).
To the
extent permitted by applicable law, if your booking is cancelled by a travel
service provider, the travel service provider will generally offer you in the
first instance alternative travel arrangements of comparable standard if
available (and will refund any price difference if the alternative is of a
lower value), or a travel credit for the full amount paid by you.
Alternatively, subject to the travel service provider’s change or cancellation
policy, the travel service provider may offer you a refund of all money paid by
you in respect of the booking, from which the travel service provider will deduct any unrecoverable costs,
and any applicable travel service provider fees and New Century Holidays cancellation
fees set out above.
“Unrecoverable
costs” means all reasonable, direct and indirect costs we have incurred in
relation to your booking, and includes amounts paid by New Century Holidays to
other relevant travel service providers who are responsible for components of
your booking and which may be non-refundable. For example, costs paid to
overseas in-destination tour or transfer operators.
For instant
purchase or non-refundable bookings, if your booking is cancelled by a travel
service provider, subject to the travel service provider’s change or
cancellation policy, you may not be entitled to a refund, travel credit or
other remedy from the travel service provider.
13.
Unavoidable or Extraordinary Circumstances:
In the event of unavoidable or
extraordinary circumstances, a travel service provider may materially modify or
cancel your booking as set out below.
In these
Booking Terms and Conditions “unavoidable or extraordinary circumstances” means
any cause outside a travel service provider’s reasonable control which could
not have been prevented or avoided even if all reasonable measures had been
taken by the travel service provider (including, but not limited to, war,
threat of war, riot, civil disturbances, industrial dispute, terrorist activity
and its consequences, plague, epidemic, pandemic, infectious disease outbreak
or any other public health crisis (including quarantine or other employee
restrictions), natural or other disaster (such as volcanic ash or hurricanes or
similar events), nuclear incident, fire or bushfires, adverse weather
conditions (actual or threatened, including snow and fog), closed or congested
airports or ports or other modes of transport, unavoidable technical problems
with transport, unforeseen alterations to transport schedules, transportation
disruptions or cancellations, domestic and/or international travel
restrictions, changes to travel advisories and restrictions, changes to health
advisories and quarantines, changes to immigration, labour and free-movement
laws resulting from BREXIT, rescheduling of aircraft or boats or other modes of
transport, changes to applicable laws and/or other government mandates
(including evacuation orders and border closures), and similar events).
A material
modification is one that has a serious impact on your booking and would cause
substantial inconvenience to you (including a change of departure date,
departure point or airport, or change of departure time of more than 12
hours).
14.
Cancellation due to Unavoidable or Extraordinary Circumstances:
If your booking is cancelled due to
unavoidable or extraordinary circumstances, either the travel service provider
will offer you a travel credit or New Century Holiday may,
subject to New Century Holiday’s hardship policy, offer you a New Century Holiday travel
credit for the full amount paid by you.
New Century Holiday travel
credits are subject to the New
Century Holiday travel credit terms and
conditions (please see section 32 below).
15.
Payments by Credit Card, Debit Card and Cash:
Credit card surcharges of 1.80% for
Visa, 1.80% for MasterCard, 2% for American Express, will apply when paying by
credit card.
You
authorise us to charge all fees incurred by you in relation to the products
and/or services provided by us to the credit card or debit card designated by
you. If payment is not received from the card issuer or its agents for any
reason, you agree to pay us all amounts due immediately on demand.
If you
choose to save your credit card details with us, they will be securely stored
and may be used for your future transactions with us (including transactions
agreed over the phone or by email). You can choose to remove your saved credit
card details at any time.
Airline taxes are subject to change and
are confirmed at the time your airline ticket is issued. There may also be a
local tax charged at some airports.
Our booking and advisory services come
with guarantees under the Australian Consumer Law that:
- they will be provided with due care and skill;
- they will be reasonably fit for the specified purpose;
- they can reasonably be expected to achieve the desired result; and
- they will be provided within a reasonable time.
If we fail
to meet any of these guarantees, you have rights under the Australian Consumer
Law.
In general, we will act as an agent for,
and sell various travel related products and/or services as agent on behalf of,
numerous transport, accommodation and other service providers, such as
airlines, coach, rail and cruise line operators, as well as our wholesalers and
tour operators. Where we act as agent, any booking, advisory and other services
(such as processing a change or cancellation with the relevant travel services
provider) that we provide to you are collateral to that agency relationship.
Where we act as agent, our obligation to you is to (and you expressly authorise
us to) provide booking and advisory services, including making travel bookings
on your behalf and arranging relevant contracts between you and travel service
providers. We exercise care in the selection of reputable travel service
providers, but we are not ourselves a provider of travel services and have no
control over, or liability for, the services provided by third parties. All
bookings made on your behalf are made subject to the terms and conditions
imposed by these travel service providers, including conditions of carriage,
fare rules, change and cancellation policies and limitations of liability. The
travel service provider’s terms and conditions are separate to our Booking
Terms and Conditions (which cover our booking and advisory services provided to
you). The relevant travel service provider’s terms and conditions can generally
be accessed on their country-specific website. If you would like any assistance
to access any travel service provider terms and conditions, if you are not sure
which terms and conditions apply to your booking, or if you would like us to
provide you with a full copy of the travel service provider terms and
conditions, please contact your travel consultant or, The travel service
provider’s terms and conditions may include terms and/or fees relating to
booking cancellations or changes for reasons outside the travel service
provider’s control, conditions relating to cancellations or changes on your
part which may incur cancellation or change fees, the exclusion or limitation
of liability of the travel service provider, and the provision of data about
you or provided by you to a third party. Your legal rights in connection with
the provision of travel services are against the specific travel service
provider and, except to the extent a problem arises as a result of our gross
negligence, fraud, criminal conduct or wilful misconduct, are not against us.
Specifically, if for any reason (excluding gross negligence, fraud, criminal
conduct or wilful misconduct on our part) any travel service provider is unable
to provide the services for which you have contracted, your rights are against
that provider and not against us. Although we will use due care and skill in
performing our services, we will not always be able to verify if, and cannot
guarantee that, all information provided by the travel service provider
(including the travel service provider’s brochure and terms and conditions) is
accurate, complete and correct. Subject to any rights and/or remedies you may
have under the Australian Consumer Law, we cannot be held responsible or
liable for any errors, omissions, interruptions (for example, aircraft
substitutions, renovations occurring at hotels, swimming pool closures,
accommodation inclusions or changes to inclusions, resort fees payable,
breakdowns, repairs, upgrade or maintenance of systems), or inaccurate,
misleading or untrue information or non-delivery of information by the travel
service provider. If we become aware that the information provided by the
travel service provider is incorrect or incomplete in any way, we reserve the
right to correct any information (including, but not limited to, pricing
information (except where pricing has been finalised)) and amend your booking
(in consultation with you) to ensure that it reflects the correct price or
otherwise contains the correct and complete information.
To the extent permitted by law, neither New
Century Holidays nor any of its related bodies corporate, directors, officers,
employees, servants or agents accept any liability in contract, tort or
otherwise for any injury, damage, loss (including consequential loss), delay,
additional expense or inconvenience caused directly or indirectly by the acts,
omissions or default, whether negligent or otherwise, of third party providers
over whom we have no direct control, force majeure, insolvency, or any other
event which is beyond our control or which is not preventable by reasonable
diligence on our part. Our liability will also be limited to the extent
that any relevant international conventions, for example the Montreal
Convention in respect of travel by air, the Athens Convention in respect of
travel by sea, the Berne Convention in respect of travel by rail and the Paris
Convention in respect of the provision of accommodation, limit the amount of
compensation which can be claimed for death, injury, or delay to passengers and
loss, damage, and delay to luggage. Under circumstances where our liability
cannot be excluded and where liability may be lawfully limited, such liability
is limited to the remedies required of us under applicable law (including the
Australian Consumer Law). This liability clause is subject to your rights
under the Australian Consumer Law and nothing in these Booking Terms and
Conditions is intended to limit any rights you may have under the Competition
and Consumer Act 2010 (Cth).
20.
Supplier / Travel Service Provider Insolvency:
Without limiting section 24, for the
avoidance of doubt, in the event of a third party provider being unable to
provide you with the product and/or service you have booked due to that third
party provider becoming insolvent or being placed under external
administration, subject to your refund and remedy rights under the Australian
Consumer Law, we have no obligation to reimburse you for the cost of your
booking, or for any loss or damage you may otherwise suffer as a result of any
such insolvency or external administration.
21.
Frequent Flyer or Other Loyalty Program:
When booking with one of our
consultants, please let them know your frequent flyer membership details (or
other applicable loyalty program details) for inclusion in your booking. If you
are booking online, please insert these details in the space provided for
inclusion in your booking. Please check your frequent flyer program (or other
applicable loyalty program) for the specific terms of your membership. We
cannot guarantee that the supplier of your frequent flyer or other loyalty
program will credit you with points for your booking or provide you with any
other particular benefit, including (without limitation) status credits or
lounge access. It is your responsibility to check whether your booking is eligible
for any such benefits.
We recommend that you contact the travel
service provider to confirm your scheduled departure time 24 hours prior to
your departure.
We are committed to protecting your personal
information and agree to handle your personal information in accordance with
our Privacy Policy, which is available by email or in-store. For
complete details, you should review the full text of our Privacy Policy.
By way of general comments, in providing personal information to us, you
agree that our Privacy Policy will apply to how we handle your personal
information and you consent to us collecting, using and disclosing your
personal information as detailed in our Privacy Policy. In particular, you
agree that in certain circumstances (such as where you request us to book
international travel for you), we are permitted to disclose your personal
information to overseas recipients. Such recipients may include the
overseas travel service providers (e.g. airlines,
accommodation or tour providers) with whom you make a booking. These
travel service providers will in most cases receive your personal information
in the country in which they will provide the services to you or in which their
business is based. We may also disclose your personal information to our
overseas related entities and to service providers (including technology
platforms) who perform services for us within and outside of Australia.
Generally, we will only disclose your personal information to these
entities and/or persons in connection with the facilitation of your travel
booking and/or to enable the performance of administrative and technical
services by them on our behalf. Where we disclose your personal information to
any entity and/or person (including any overseas recipients), you agree that:
(i) in the case of travel service providers or other recipients who are
providing services directly to you, we will not be required to ensure that
recipient’s compliance with Australian privacy laws or otherwise be accountable
for how they handle your personal information and you acknowledge and agree
that your rights in relation to their handling of your personal information are
governed by the contract between you and that recipient (which may include
their privacy policy); and (ii) in the case of our related entities and travel
service providers who perform services for us, we will take reasonable steps to
ensure that recipient’s compliance with Australian privacy laws. When used
above, “disclose” includes to transfer, share, send, or otherwise make
available or accessible to another person and/or entity.
24.
Modifications of these Booking Terms and Conditions:
We reserve the right to modify any of
these Booking Terms and Conditions (including the Travel Credit terms and
conditions) at any time without prior notice. If we make changes to any of
these terms and conditions, we will post the amended terms and conditions on
the www.newcentury.com website, applications, or services, which are
effective upon posting. The applicable terms that apply are those in effect at
the time you make a booking
with us.
If any dispute arises between you and
us, the laws of Australia will apply. You irrevocably and unconditionally
submit to the exclusive jurisdiction of the courts of Australia, and waive any
right that you may have to object to an action being brought in those courts.
You acknowledge that you are 18 years of
age or older and that you understand and agree with the above Booking Terms and
Conditions and our Privacy Policy.
These terms
were last updated on 31 March 2023 .